AGR Certification Ltd – a private Certification body

Certification

As an organization committed to a process of efficiency and transparency, product safety, system safety and environmental stewardship, you must be aware that Certification by A.g.R Certification can lead to recognition by customers and stakeholders, worldwide, enhancing your ability to compete, market and promote your organization Certification is an advancement into a process of continuous improvement and meeting requirements of tenders: Industrial, Purchasing, Administration, large organizations and around the world and more.

The AGR certificate serves as an official recognition that your system, product, person or asset meets the requirements of the relevant standard.

Certification usually entails audits in the organization, followed by periodic surveillance audits during the period of Certification.
Common standards include: ISO 9001, ISO 14001, ISO 22000, ISO45001, OHSAS 18001, ISO 13485, ISO 27001, AS 9100, SA 8000, ISO 22716

Why AGR Certification?

AGR offers a complete range of Certifications and services for international standards in one house.
With over several years of accumulated experience in the quality field.
AGR has 50 lead auditors with reputations, proficiency and professional experience in their field.
Quick and courteous service given by a professional and well-trained staff.
Continuous and reciprocal updating in the world of quality.

Complaint:

All complaints shall be received by the manager technical and take the appropriate action on the complaint. After taking the action manager technical shall be responsible for communicating the things to the complainer. If he/she (complainer) is not satisfied with the response he may appeal on the issue. Records of all complaints shall be kept in non-conformity register and shall be discussed in all advisory committee meeting.

 Appeal:

All appeals shall be received by the secretariat and hand it over to the director technical. Director technical shall take the action on all the appeals and communicate them to the complainer. If complainer is not satisfied by the action taken, then dispute on the action may be filled. All records of the appeal shall be maintained in the non-conformity register.

CONFIDENTIALITY:

The members of the advisory committee shall be placed under an obligation of confidentiality concerning anything that might come to their knowledge during their function, with regard to the accredited or applicant body or their clients.

Hearing and judgment of the complaint and appeal lodged against certified clients

The record of the same shall be kept in the nonconformity register and inform the client immediately, to clear the matter. If director technical feels the requirement to visit the place of the client to see the evidence, the client shall be informing for the same, otherwise director technical may pre-pone the planed surveillance audit of the client. In case the matter cannot be sought out or needs to suspend the certificate or impose the penalty, then the matter will be handed over to advisory committee and the decision of the Advisory Committee shall be binding on both the parties or the unsatisfied party may approach to the judicial court of justice.   

Any organization is entitled to submit a complaint in writing, e-mail or using the "Contact Us" button on our website and we are committed to check the complaint and provide an answer. The time for resolving a complaint will not exceed 30 business days. In the event of an unresolved complaint, we will send a letter detailing the reasons for the delay.